Terms of Service

1. Who we are

topscale.io (the “Service”) is provided by Arum Prior SRL, registered in the Republic of Moldova, registration number (IDNO) 1010602001214, address Nikolai Ostrovski 42, mun. Bălți, MD-3100 (“we”, “us”).

By creating an account or purchasing credits you confirm that you have read and accepted these terms; at registration this is confirmed with a separate checkbox. If you do not agree with them, do not use the Service.

2. What the Service does

The Service processes video you upload: it reduces noise, removes digitisation artefacts, increases resolution, raises the frame rate, and splits DVD images into individual recordings.

The Service is a processing tool. It is not a publishing or distribution platform: there is no public catalogue and your files are not published. You see them; our staff may open them only when their work requires it, and such access is recorded in a log you can see in your dashboard.

The result depends on the quality of the source and the settings chosen. We do not guarantee any particular improvement in quality or that the result will be fit for your purpose. Restoring worn footage is not an exact science.

3. Your account

• The Service is available only to persons aged 18 or older.
• You are responsible for keeping your password safe and for everything done under your account.
• You agree to provide a valid email address: it receives warnings before job files are deleted and security notices.
• One account belongs to one person, unless we have expressly agreed otherwise (team or programmatic access). Sharing access with third parties outside such an agreement is not allowed.
• During the closed launch, registration may be available by invitation only.

4. Your files and your rights

4.1. The footage you upload remains yours, and so does the processing result. We claim no rights to either the source or the result, and we do not restrict their use, including commercial use.

4.2. You grant us a non-exclusive, revocable, limited licence to copy, store, decode and technically transform your footage and the result and to deliver the result to you — solely in order to provide the Service to you, including through the suppliers listed in the Privacy Policy. The licence lasts while the file is stored with us and ends when it is deleted.

4.3. We expressly undertake not to use your footage for public display, sale, advertising of the Service, or training of neural networks without your separate consent.

4.4. By uploading footage you confirm that you hold all rights, permissions or other lawful grounds required to upload and process it — including, where the law applicable to you requires it, the consent of people shown or recorded in it.

4.5. Keeping your own backup is your responsibility. The Service is not storage: files are deleted once the retention period you chose expires. Do not delete your original and rely on us.

5. What you must not upload

• Sexual material involving minors. This is not a rule violation but a crime: we block the account, preserve the evidence and report it to the competent authorities.
• Pornography and sexual material of any kind.
• Material inciting violence, hatred or terrorism.
• Recordings obtained unlawfully, including covert filming of people where this is prohibited.
• Material infringing third-party rights: copyright, neighbouring rights, trademarks, image rights and privacy.
• Discs and images with technical copy protection: circumventing such protection is separately prohibited, and we do not process those discs.
• Files containing malicious code or deliberately crafted to disrupt the Service.
• Access bypassing the interfaces and keys we provide, and deliberate overloading of the Service. Technical limits (file size, request rates) are applied and communicated by the Service itself.

We may refuse processing, delete material and block an account if these rules are broken; in cases of serious violation, without prior warning. Complaints about content, including rights-holder notices, are accepted at abuse@topscale.io. We review them within a reasonable time and may request information identifying the material and the grounds of the complaint. Material is removed following review of the complaint, not automatically upon receipt of a letter.

6. Credits and payment

6.1. Processing is paid for with credits. Credits are bought in fixed packs and are charged before processing begins, as soon as the exact duration is known: for files when the job is started, for discs and uploads by link once the disc is opened or the file downloaded. Rates are published on the site; if a job is not completed or is cancelled, the charge is returned under the Refund Policy. Packs are sold by a payment provider acting as merchant of record (Refund Policy, section 1).

6.2. Credits are prepayment for the Service. They are not money, electronic money or a means of payment, they cannot be transferred or sold to other people, and they are used only within the Service. Credits have no cash value except where a refund is expressly provided for by these terms, the Refund Policy or applicable law.

6.3. Credits do not expire. As long as the account exists, purchased credits remain available.

6.4. If a job fails — for any reason — the credits charged for it are returned to your balance automatically.

6.5. We may change our rates. A new rate does not affect jobs already started. Purchased credits do not expire and are not revalued — a credit remains a cent — but new jobs are charged at the rates in force when they are started, including when paid with credits bought earlier.

6.6. Prices exclude tax. Where required, the tax of your country is calculated and added at checkout by the payment provider — the merchant of record.

6.7. If a payment is reversed or disputed, we may suspend the account and freeze the credits from that purchase until the matter is resolved. Disputing a payment is not in itself a violation. If the dispute is resolved in your favour, the credits are unfrozen; if the payment is finally reversed, the credits from that purchase are removed.

7. Storage and deletion

You choose the retention period in your account settings. The default is 30 days after a job completes; available values range from immediate deletion to 30 days. Files in your personal library live by the same period, counted from the moment the file was uploaded; if your chosen period is shorter than a day, a library file lives for a day. Files used by unfinished jobs are not deleted. For uploader accounts (a separate intake role) the library is kept without a time limit. We send a warning 48 hours before deletion — of job files and of library files alike — where the chosen period allows it. Once deleted, files cannot be recovered. If you still have the original, you can upload and process it again as a new job, at the rates in force at that time.

8. Availability

We do not promise uninterrupted operation. The Service may be unavailable due to maintenance, failures at our suppliers, or circumstances beyond our control. There is no agreed support response time. Processing times shown by the Service are estimates, not promises: they depend on the file, the settings and the queue. We may change the features of the Service; if a change materially degrades a service already paid for, we will give advance notice where practicable (for security threats or legal requirements — as much notice as possible).

9. Liability

9.1. The Service is provided “as is”. We do not warrant that the result will satisfy you or suit a particular purpose.

9.2. We are liable for direct damage caused by our breach of this agreement. We are not liable for lost profits or other indirect losses, nor for the loss of footage you kept no copy of contrary to section 4.5: the Service is not storage.

9.3. Nothing in this agreement limits liability that cannot be limited under applicable law — in particular for intent, gross negligence, and death or personal injury, nor does it affect mandatory consumer rights.

9.4. If a justified third-party claim is made against us because you breached sections 4 or 5, you will compensate us for documented losses caused by that breach, to the extent permitted by applicable law.

9.5. To the extent permitted by applicable law, our total liability for all claims connected with the Service is limited to the amount you paid for the Service in the twelve months preceding the event giving rise to the claim. The limit does not apply where section 9.3 applies.

10. Termination

You may stop using the Service at any time and request deletion of your account. Before deletion, spend your remaining credits or, where you have a refund right under the Refund Policy or the law, use it: deleting the account does not itself create a refund right, and any unclaimed balance is lost with it. We may suspend or terminate access if this agreement is breached; unused credits are then frozen until the matter is resolved and are refunded in money unless the breach involves fraud or non-payment; in cases of fraud or non-payment the frozen credits are not returned. If we terminate access for reasons other than your breach, unused credits are refunded in money at the price paid.

11. Governing law and disputes

This agreement is governed by the law of the Republic of Moldova. If you are a consumer residing in the European Union, this choice does not deprive you of the protection of mandatory rules of the law of your country of residence, and you may bring proceedings in the courts of your place of residence. In all other cases, disputes are heard by the competent courts of the Republic of Moldova.

12. Changes

We may change these terms. We give advance notice of material changes by email. This section applies to all three documents — these terms, the Privacy Policy and the Refund Policy: they change and are dated together. Continuing to use the Service after a new version takes effect means you accept it; if you do not agree, you may stop using the Service and have your unused credits refunded in money at the price paid (Refund Policy, sections 4 and 5).

13. Miscellaneous

• These terms, together with the Privacy Policy and the Refund Policy, form the entire agreement between you and us about the Service.
• If any provision turns out to be invalid, the rest remain in force.
• Neither party is liable for non-performance caused by circumstances beyond its reasonable control: natural disasters, war, government action, widespread network or infrastructure failures.
• We may transfer our rights and obligations under this agreement in a reorganisation or sale of the company — with all your rights preserved; you may transfer yours only with our consent.
• We send notices to your account email; you send yours to the addresses in “Company details”.
• The Russian and English texts are equally binding; where they diverge, the reading more favourable to you applies.